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Heineken Experience & Canal Boat Trip - Reviews

Rating of the activity

8.20 / 10

8.237124463515 932 reviews | 22,574 travellers

42 traveler-submitted photos

Customer scoring

490

275

104

Type of traveler

Traveling alone (77)

Couple (325)

Group of friends (180)

With small children (14)

With older children (94)

Reviews from real clients who booked our products.

See only reviews with text

May / 18 / 2026

Javier Casas Gómez

Spain

El punto de encuentro era erroneo por lo que perdimos una hora dando vueltas, no ha sido una buena experiencia

The meeting point was wrong, so we wasted an hour going around in circles; it wasn't a good experience.

Sentimos las molestias ocasionadas a este respecto. Hemos confirmado que el punto de encuentro era correcto. Aun así, tomamos nota de cara a seguir mejorando el servicio que ofrecemos. Translate this opinion into English.

We apologize for any inconvenience this may have caused. We have confirmed that the meeting point was correct. Nevertheless, we have taken note of this to further improve the service we offer. Opinion translated. Show original.

Mar / 11 / 2024

Carlos

Valladolid, Spain

I travelled by myself

Las actividades estuvieron geniales, pero creo que en la descripción de la actividad debería estar más claro las distancias entre el paseo en barco y la Heineken experience, porque al momento de comprar no es información que se muestre claramente. Debido a esto casi pierdo la entrada a la Heineken al haber seleccionado poco tiempo entre las dos actividades. Yo hice el paseo en barco primero y recomendaría por lo menos dos horas de separación entre las actividades, mi tour duró hora y media. Translate this opinion into English.

The activities were great, but I think that the description of the activity should be clearer about the distances between the boat ride and the Heineken experience, because at the time of purchase it is not information that is clearly shown. Because of this I almost missed the entrance to the Heineken as I had selected little time between the two activities. I did the boat ride first and I would recommend at least two hours of separation between activities, my tour lasted an hour and a half. Opinion translated. Show original.

I travelled by myself

Mar / 16 / 2023

Aroa

Spain

La Heineken Experience, muy bien. Una experiencia muy chula y diferente. Lo más negativo es que aunque en la parte del paseo en barco por el canal te pone la dirección, no te pone el barco o la compañía con la que es, por lo que si vas muy justo de tiempo puede que no llegues a esta parte. Nosotros llegamos justos de tiempo por este motivo, pero después el paseo muy bien.

The Heineken Experience, very good. A very cool and different experience. The most negative thing is that although in the part of the boat trip through the canal it gives you the address, it does not give you the boat or the company it is with, so if you are very tight on time you may not get to this part . We arrived just in time for this reason, but afterwards the walk was very good.

Sentimos si hubo algún tipo de confusión con respecto al barco correspondiente. En el bono de la reserva brindamos el número de contacto de nuestro equipo local, quienes pueden atender a cualquier duda. Aun así, agradecemos los comentarios y tomamos nota de ellos con intención de mejorar. Translate this opinion into English.

We are sorry if there was any confusion regarding the corresponding ship. In the reservation voucher we provide the contact number of our local team, who can answer any questions. Even so, we appreciate the comments and take note of them with the intention of improving. Opinion translated. Show original.

Jan / 20 / 2023

Insaf

Benalmádena, Spain

I travelled with friends

Es una pena ya que es una actividad bonita pero las 2 horas en Inglés para los que no entendemos fue un pegote la parte explicativa. Vi en falta un guía en español o unos auriculares para traducir ya que en cualquier tour te lo facilitan. Deberían mejorar esa parte y facilitar auriculares.

It's a shame since it's a nice activity but the 2 hours in English for those of us who don't understand the explanatory part was a glob. I saw a lack of a guide in Spanish or headphones to translate since in any tour they provide it for you. They should improve that part and provide headphones.

I travelled with friends

El crucero cuenta con audioguía en español. Recomendamos comentar estas incidencias a la organización local para que se pueda solucionar durante la visita. Tomamos nota de lo que nos comentas para seguir mejorando nuestro servicio. Translate this opinion into English.

The cruise has an audio guide in Spanish. We recommend discussing these incidents with the local organization so that it can be resolved during the visit. We take note of what you tell us to continue improving our service. Opinion translated. Show original.

Nov / 25 / 2024

Cristian

Spain

La verdad que el paseo en barco dejó un poco que desear, un paseo sencillo y tranquilo. Por otro lado la experiencia Heineken recomiendo que lleven auriculares para el movil y así poder escuchar las explicaciones en tu idioma, ya que si no tienes un buen nivel de ingles no te vas a enterar de nada, por otro lado la organización es un poco desastre, ya que entramos mucha gente y se formó una aglomeración y no veiamos nada de lo que explicaba. A medida qje avanzamos mejoró.

The truth is that the boat ride left a little to be desired, a simple and calm ride. On the other hand, for the Heineken experience, I recommend that you bring headphones for your mobile phone so that you can listen to the explanations in your language, since if you don't have a good level of English you won't understand anything. On the other hand, the organization is a bit of a disaster, since there were a lot of people and a crowd formed and we couldn't see anything that was explained. As we went along, it got better.

Sentimos que la experiencia no se ajustase del todo a lo esperado. En Civitatis solo deseamos que nuestros clientes vivan las mejores experiencias posibles. Para ello, tomamos nota de todos los comentarios con intención de mejorar. Translate this opinion into English.

We are sorry that the experience did not quite meet expectations. At Civitatis we only want our clients to have the best possible experiences. To do so, we take note of all comments with the intention of improving. Opinion translated. Show original.

Dec / 07 / 2025

Anonymous

Vancouver, Canada

I travelled by myself

El tour de heineken es por cuenta de uno, solo escucha uno ciertos audios pero todo es uno solo. Muy rica cerveza, esperaba más de esta experiencia. En cuanto a el paseo del barco, muy simple y sencillo. Las indicaciones en donde tomar el barco no son muy claras. Igual, todo es por medio de audios. Muy sencillo para lo que se pagó.

The Heineken tour is self-guided; you only listen to certain audio guides, but it's all part of the experience. The beer was very good, but I expected more from this experience. As for the boat trip, it was very basic and simple. The directions for boarding the boat weren't very clear. Again, everything is done via audio guides. Very basic for what you paid.

I travelled by myself

Sentimos si parte de la experiencia no ha cumplido con lo que esperabas. Lo tendremos en cuenta de cara a mejorar el servicio que ofrecemos. Translate this opinion into English.

We're sorry if part of the experience didn't meet your expectations. We'll take this into account to improve the service we offer. Opinion translated. Show original.

Nov / 22 / 2025

Paola

Spain

I travelled with teenagers

Heiniken bueno, no está mal pero no es una cosa que repetiría, más que nada porque a mí no me gusta la cerveza. Paseo en barco no está mal, eso sí está mal indicado, Civitatis te indica una dirección que no es la correcta, ahí es donde termina la actividad, encima preguntas a la gente y lo q te dicen es que como no pone el nombre de la empresa no sabes quién es, yo lo supe x casualidad, es lovers, sinos os podéis volver locos porque hay muchas.

Heineken is okay, not bad, but not something I'd repeat, mainly because I don't like beer. The boat trip isn't bad, but it's poorly signposted. Civitatis gives you the wrong address, and that's where the activity ends. On top of that, when you ask people, they tell you that since the company name isn't listed, you don't know who it is. I found out by chance; it's Lovers. Otherwise, you'll go crazy because there are so many of them.

I travelled with teenagers

Sentimos las molestias ocasionadas respecto al punto de encuentro del embarque. Hemos confirmado que no disponíamos de la información actualizada. Hemos tomado todas las medidas para que esto no se repita, y actualizar la información de nuestra web. Nos alegramos que, a pesar de esto, se haya disfrutado la visita. Translate this opinion into English.

We apologize for any inconvenience caused regarding the boarding meeting point. We have confirmed that we did not have the most up-to-date information. We have taken all necessary steps to ensure this does not happen again and will update the information on our website. We are glad that, despite this, you enjoyed your visit. Opinion translated. Show original.

Sep / 28 / 2025

Anonimo

Italy

L'esperienza in generale è stata molto piacevole ed è ben organizzata. Tuttavia, le indicazioni fornite non sono molto chiare. Sarebbe utile specificare meglio luogo e orari dei vari battelli o indicare l'applicazione "City sightseeing" come riferimento. Translate this opinion into English.

The overall experience was very pleasant and well-organized. However, the directions provided aren't very clear. It would be helpful to better specify the locations and times of the various boats or to use the "City Sightseeing" app as a reference. Opinion translated. Show original.

Sep / 14 / 2025

Simone

São Paulo, Brazil

I travelled by myself

A experiência Heineken é incrível, vale muito a pena a visita para quem aprecia a Heineken, o passeio de barco também é excelente é a melhor forma de conhecer a cidade de Amsterdã de uma forma mais completa, o único problema com essa atividade é o tempo que perdemos seguindo o passo a passo, por exemplo no voucher fala para você ir ate a loja ticket trocar o papel da civitatis pelo ingresso, isso não é necessário vc entra nas duas atividades com o próprio papel da civitatis Translate this opinion into English.

The Heineken experience is incredible, it's well worth a visit for those who enjoy Heineken, the boat trip is also excellent and the best way to get to know the city of Amsterdam in a more complete way, the only problem with this activity is the time we wasted following the step by step, for example, the voucher tells you to go to the ticket store to exchange the Civitatis paper for the ticket, this is not necessary, you enter both activities with the Civitatis paper itself. Opinion translated. Show original.

I travelled by myself

Jun / 17 / 2025

Nadine

São Paulo, Brazil

I travelled by myself

Em relação ao passeio dos canais, foi incrivel, sem nenhuma observação. Passeio vale mto a pena, essencial para quem vier a Amsterdã. Agora do Heineken Experience, foi um bom passeio, nada extraordinario, bom para quem gosta de cerveja. Porem em momento nenhum foi mostrado no site do civitatis sobre a possibilidade de ir ao rooftoop, ai quando cheguei la o ticket nao da direito ao rooftop e la nao tem tanto fila, fico em duvida se vale a pena comprar antes. Translate this opinion into English.

Regarding the canal tour, it was incredible, without any reservations. The tour is well worth it, essential for anyone coming to Amsterdam. Now for the Heineken Experience, it was a good tour, nothing extraordinary, good for those who like beer. However, at no point was it shown on the Civitatis website about the possibility of going to the rooftop, so when I got there the ticket did not give access to the rooftop and there was not that much of a line there, I am not sure if it is worth buying in advance. Opinion translated. Show original.

I travelled by myself

May / 29 / 2025

Elisabete Barbosa Silva

Maia, Portugal

I travelled with my partner

Heineken vale muito a pena. É muito dinâmico e divertido. O passeio de barco gostei, mas foi um bocado confuso porque não encontrávamos a loja para trocar o voucher pelos bilhetes. E quando encontramos já passava da hora e não nos deram os tickets. Não era necessário nada disto porque fomos ao cais da loveres logo ali em frente a estação e eles não puseram qualquer problema e deixaram-nos embarcar. Translate this opinion into English.

Heineken is definitely worth it. It's very dynamic and fun. I liked the boat trip, but it was a bit confusing because we couldn't find the store to exchange the voucher for tickets. And when we found it, it was already past the time and they didn't give us the tickets. None of this was necessary because we went to the Loveres pier right in front of the station and they didn't make any problems and let us board. Opinion translated. Show original.

I travelled with my partner

May / 27 / 2025

Anonymous

Buenos Aires, Argentina

I travelled with teenagers

La experiencia fue muy buena. La única dificultad es la cantidad de cuadras que hubo que caminar para llegar a cambiar el voucher por los tickets del paseo por los canales. Si no especifican bien esa distancia no se pueden calcular correctamente los tiempos para cumplir con las 2 experiencias Translate this opinion into English.

The experience was very good. The only difficulty was the number of blocks we had to walk to exchange the voucher for the canal tour tickets. If this distance isn't clearly specified, it's not possible to correctly calculate the time required to complete both experiences. Opinion translated. Show original.

I travelled with teenagers

Feb / 11 / 2025

Caroline Müller

Brazil

Acho que poderiam ter indicamos passeio próximos um do outro pois quase perdi um deles. E depois, deixar bem claro que não são atrações em conjunto, esperávamos um passeio que iria para próximo a Heineken, por isso fomos para aquela região e assim quase perdemos o passeio no canal que iria acontecer em outra região da cidade! Translate this opinion into English.

I think they could have suggested tours close to each other because I almost missed one of them. And then, let me make it very clear that they are not attractions together, we were expecting a tour that would go near Heineken, so we went to that area and so we almost missed the canal tour that was going to take place in another part of the city! Opinion translated. Show original.

Jan / 11 / 2025

Nicolas

Bogotá, Colombia

I travelled with my partner

La experiencia heineken te cuenta historia sobre la empresa, diseño de una fabrica y terminas con una degustación, los guías aunque solo manejan el ingles son muy empáticos, muy animados. Hay una boleta que incluye subida a la terraza. El paseo en el barco te cuenta la historia de algunos lugares emblemáticos vistos mientras paseas por el canal, recomiendo ir descansado porque la tranquilidad del recorrido te arrulla, vale la pena conocer las calles desde este punto de vista Translate this opinion into English.

The Heineken experience tells you the history of the company, the design of a factory and ends with a tasting. The guides, although they only speak English, are very empathetic and lively. There is a ticket that includes a ride to the terrace. The boat ride tells you the history of some emblematic places seen while you walk along the canal. I recommend going well rested because the tranquility of the ride lulls you. It is worth getting to know the streets from this point of view. Opinion translated. Show original.

I travelled with my partner

May / 10 / 2024

Celso Maciel

São Paulo, Brazil

I travelled with my partner

Fiz a compra e recebi os ouchers no prazo. Em relação aos passeios foram otimos e deu tudo certo. O único problema é o que o voucher indicava nas instruções procurar una agência para fazer a troca pelos ingressos e chegando lá nos disseram que não precisava e poderia apresentar direto no barco, então acabamos perdendo tempo de forma desnecessária, realmente entramos no barco com o voucher da civitatis. Na Heineken não tivemos problemas. Translate this opinion into English.

I made the purchase and received the ouchers on time. Regarding the tours, they were great and everything went well. The only problem is that the voucher indicated in the instructions to look for an agency to exchange the tickets and when we got there they told us that we didn't need it and could present it directly on the boat, so we ended up wasting time unnecessarily, we actually got on the boat with the voucher of civitatis. At Heineken we had no problems. Opinion translated. Show original.

I travelled with my partner

May / 09 / 2024

Karen Fabiola

Mexico

I travelled with my partner

La experiencia Heineken muy bien , de hecho ingresamos antes de la cita , pero el paseo en barco es muy complicado, les recomendaría que compren las actividades por separado ya que queda muy lejos ir a cambiar el ticket y después ir a realizar el paseo , francamente es mejor comprar el paseo una vez aquí directamente , muy complicado Translate this opinion into English.

The Heineken experience was very good, in fact we entered before the appointment, but the boat ride is very complicated, I would recommend that you buy the activities separately since it is very far to go change the ticket and then go on the ride, frankly It is better to buy the ride once here directly, very complicated Opinion translated. Show original.

I travelled with my partner

Dec / 28 / 2023

Adriano

Córdoba, Spain

I travelled with my partner

Muy recomendable, tiene detalles y curiosidades dignas de verlas, el único impedimento que vería sería la gran multitud de gente que meten por grupo, que lo hacen un poco más complicado a la hora de seguir la voz del guía. El resto genial y muy interesante. Translate this opinion into English.

Highly recommended, it has details and curiosities worth seeing, the only impediment I would see would be the large crowd of people that are packed into each group, which makes it a little more complicated when it comes to following the guide's voice. The rest is great and very interesting. Opinion translated. Show original.

I travelled with my partner

Sep / 10 / 2023

Marcos A Herrera

São Paulo, Brazil

I travelled with teenagers

A atividade na Heineken Experience foi muito boa, porém o passeio de barcos foi muito tumultuado. Primeiro não tinha a informação correta da distância entre a atividade na Heineken até o barco (é bem longe e precisar pegar um bonde). Isso foi muito estressante até chegar no barco pois precisava trocar o bilhete em outro lugar, onde não explicaram corretamente de onde sairia o barco. chegamos próximo do horário de saída do barco, mas não comportava todas as pessoas e tivemos que esperar o próximo

The activity at Heineken Experience was very good, but the boat ride was very chaotic. First, there was no correct information about the distance between the activity at Heineken and the boat (it's quite far and you need to take a tram). This was very stressful until we reached the boat because we had to exchange the ticket somewhere else, where they didn't explain correctly where the boat would depart from. We arrived close to the boat's departure time, but it couldn't accommodate all the people and we had to wait for the next one.

I travelled with teenagers

O fornecedor local busca fazer com que a atividade esteja à altura das expectativas de todos os participantes. Lamentamos que esse não tenha sido o seu caso. Levaremos seus comentários em conta para melhorar o serviço.

Aug / 13 / 2023

Lucía

San Roque, Spain

I travelled with my partner

Una experiencia muy divertida en la antigua fábrica de Heineken. Guía sólo en inglés pero dispones de códigos QR para acceder a audio guías en español. El paseo en barco es altamente recomendable ya que te otorga otra perspectiva de Ámsterdam. Translate this opinion into English.

A very fun experience in the old Heineken factory. Guide only in English but you have QR codes to access audio guides in Spanish. The boat ride is highly recommended as it gives you another perspective on Amsterdam. Opinion translated. Show original.

I travelled with my partner

Jan / 05 / 2023

Magdalena

Alicante, Spain

I travelled with my partner

La visita a Heineken muy bien. Se echa de menos algo de explicación en español. El resto muy bien. El barco fatal ya que no está suficientemente explicado y a través de la aplicación no te lleva al lugar. Solicitamos ayuda y no obtuvimos respuesta. Translate this opinion into English.

The visit to Heineken very well. Some explanation in Spanish is missing. The rest very well. The fatal boat since it is not sufficiently explained and through the application it does not take you to the place. We asked for help and got no response. Opinion translated. Show original.

I travelled with my partner

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Heineken Experience & Canal Boat Trip - Reviews

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